5 Key Things to Know About VoIP

If you are planning to switch your business telecoms to VoIP, there is plenty of information out there to help your planning process. In fact, there can be a bit too much, so let’s cut through the mass of detail and focus on the important points.

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1. Allow for Delays

Projects don’t always go according to plan, so it’s important to build in some extra time to allow for contingencies. Having a bit of flexibility will give you time to overcome any problems.

2. Involve the Team

Switching to VoIP will affect everyone in the business, so it’s vital to make sure that they are all on board. Giving people a stake in the project from the start and listening to their requirements will ensure a smoother transition takes place and reduce the need for training to understand the new system and how it works.

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3. Understand the Network

To take advantage of wholesale VoIP termination rates you will need to add to your existing network. It’s therefore important to understand the existing infrastructure. What routers and switches are in place and are there sufficient access points to support IP phones needed to handle the extra voice traffic? You also need to make sure your firewall will be able to cope with incoming VoIP traffic. A supplier like https://www.idtexpress.com/ should be able to help you understand the impact that switching to VoIP will have.

4. Bandwidth Matters

Adopting VoIP is also going to increase the amount of traffic generated, so you need to ensure that your network and your internet connection will be able to cope. You may want to take the opportunity to upgrade to gigabit Ethernet on your network to future-proof it against traffic growth. Similarly, you may want to consider upgrading your internet connection to a leased line in order to provide a synchronous connection.

5. Compression or Not?

When implementing VoIP you can choose from a number of different codecs. This is the software that turns the voice information into data for transmission and then converts it back again at its destination. Different codecs offer different levels of compression. More compression means less bandwidth is needed, but this comes at the expense of call quality. On the other hand, having the best quality means using more bandwidth.